Sharing the Learning
Link to Current Trent website
Link to National website and guidance
Forum Theatre
Introduction
Following the patient and public involvement in healthcare listening exercise during September and October of 2001, the DoH responded to feeback which includes an announcement to change the PALS service name to patient Advice and Liaison Service. These pages will give an outline to the Trent region approach, highlighting ealy learning and developments.
Background
The NHS Plan sets out the Government's ambitions to create a patient centred NHS, giving patients a greater voice in their care. A number of new initiatives to create a new system for patient representation are included in Chapter 10 of the NHS Plan and the Health and Social Care Act.
Consultation on the NHS Plan demonstrated that while patients wanted support after things had gone wrong, they also really wanted help while things were going going wrong, to sort things out on the spot. Being ill or in need of care is stressful and health services can be intimidating. People often need help and support when they use health services. So to make patients experiences as smooth as possible PALS is a new core service
The vision for PALS in Trent has been to develop a service that is valued and understood by staff, patients and carers - a service that makes a noticeable difference. As a new service the aim is to make a patient's journey and experience of using the NHS as smooth as possible ensuring that people have access to "on the spot" information and help to resolve problems quickly.
The Trent region identified five pilot Trusts who acted as pathfinders:
