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Improving Patient Experience - paying attention to the small things that matter

The essence of this category is to demonstrate that your organisation has developed and embedded a culture receptive to listening and responding to patients, service users and carers.

 

  • You have listened and understood their experience

 

  • You have learnt and taken action to implement change

 

  • You have given them feedback on the impact of your actions

 

Improving patient experience

The nominees in this category are:

Title of submission:           A toolkit to bridge the communication divide for people with

                                               a learning disability

Lead organisation:             Chesterfield PCT - Winners

Contact person:                  Helen Bell, Care Support Worker - Learning Disability Service

A hearty congratulations to the  Ash Green Specialist Learning Disability Team of Chesterfield PCT!!

Title of submission:          Discovery interviews in intermediate care - a joint health community project

Lead organisation:             Derby Hospitals NHS Foundation Trust

Contact person:                  Rachael Murfin, Quality Development Manager

Title of submission:           Improving patient and staff experience and the environment at

                                               Queen's Medical Centre by establishing the FACE (friendly, accessible,

                                               clean environment) taskforce

Lead organisation:             Queen's Medical Centre, University Hospital NHS Trust

Contact person:                   Sally-Anne Baroudi, Hotel Services Managet

Title of submission:            Responding to the patient's experience - patient awareness training

Lead organisation:              Sherwood Forest Hospitals NHS Trust

Contact person:                   Laura Macarthy and Davina Fordon, Patient and Public Involvement Manager

For the full submissions and contact details please follow the links