This category is for work which demonstrates a proactive approach to unscheduled care (i.e. urgent or emergency).
- You have outlined how you identified the area of need and how this related to the patient’s experience.
- You have shown how you worked together with provider partners to ensure a joined-up approach.
- You have measured and evaluated improved outcomes as a result of your work.
- You have demonstrated how you made the most effective use of resources.
- You have taken measures to ensure the sustainability of your approach.
- You have communicated your approach to patients/carers/service users.
