This category demonstrates the real value of good support services in the NHS. This includes all non-clinical staff (administration, hotel services, chaplaincy, communications, etc) and scientific/technical support staff (pharmacy, pathology, phlebotomy, etc).
- You have shown a creative approach to the improvement of your support service.
- You have measured that the improvement has positively impacted upon the service user (clients, colleagues, carers etc) and the patients' experience.
- You have shown that you have made effective use of resources.
- You have taken action to ensure the sustainability of your approach.
- You have communicated your enhanced service to patients/service users.
- You have shown how your service contributes to the delivery of an integrated service.
